Privacy Policy

Introduction

Ecocipher Energy Private Limited ("Ecocipher"/"we"/"us"/"our") is committed to protecting the privacy and security of your personal information. As a company dedicated to designing and manufacturing high-performance axial-flux motors and motor control systems for electric mobility and industrial applications, we understand the trust you place in us when you share your information.

This Privacy Policy describes how we collect, use, maintain, protect, and disclose information when you visit our website at www.ecocipher.in (our "Website") or interact with us through email, telephone, or any other electronic communications.

Scope of This Policy

This Privacy Policy applies to information we collect:

• Through our Website at www.ecocipher.in
• In email, text, and other electronic communications between you and Ecocipher
• When you enquire about our products or services, including axial-flux motors, motor controllers, custom motor development, or any other services we offer
• When you register for, attend, or participate in any events, webinars, or programs we organise

Consent

Please read this policy carefully to understand our practices regarding your information and how we will treat it. By using our Website or by otherwise providing us with your information, you are deemed to have read, understood, and agreed to this Privacy Policy.

You hereby consent to our collection, use, sharing, and disclosure of your Personal Information and Usage Information as described in this Privacy Policy. If you do not agree with our policies and practices, you must not access or use our Website. You may withdraw your consent at any time by writing to us at info@ecocipher.in. Withdrawal of consent will not affect any processing carried out before it was withdrawn.

We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. We will notify you of any material changes by updating the "Last Modified" date at the top of this page. Your continued use of the Website after any changes constitutes your acceptance of the revised policy.

Information We Collect

We may collect the following types of information from and about users of our Website:

Personal information

Information by which you may be personally identified, including but not limited to:

• Full name and designation
• Postal and billing address
• Email address
• Telephone and mobile number
• Company or organisation name and industry sector
• Any other identifier by which you may be contacted online or offline

Usage information

Information about your interaction with our Website, including:

• Geo-location data (when permitted by you on your device)
• Details of your visits to our Website, including traffic data, location data, and logs
• Information about your computer and internet connection, including your IP address, operating system, and browser type
• Pages viewed, links clicked, and time spent on various sections of our Website
• Referring URLs and search queries

How We Collect Information

We collect information:

• Directly from you when you fill in enquiry forms, request product information or quotations, subscribe to newsletters, or contact us
• Automatically as you navigate our Website, through cookies and similar tracking technologies
• From third-party business partners who have obtained your consent to share your information with us

Cookies and Tracking Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies, including:

Browser cookies

A cookie is a small file placed on your device. You may refuse browser cookies by activating the appropriate setting in your browser; however, doing so may restrict access to certain parts of our Website.

Web beacons

Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs or pixel tags) that allow us to count users who have visited specific pages or opened an email, and for other related website analytics.

Third-party cookies

Some content or applications on our Website may be served by third parties. These third parties may use cookies or other tracking technologies to collect information about you. We do not control these third-party tracking technologies. If you have any questions about third-party targeted content, please contact the relevant provider directly.

How We Use Your Information

We use information that we collect about you, including any Personal Information or Usage Information, for the following purposes:

• To present our Website and its contents to you
• To respond to your enquiries regarding our axial-flux motors, motor control systems, and related engineering services
• To provide you with information, products, or services that you request from us or that we think may interest you
• To process and fulfil any orders, contracts, or agreements entered into between you and us
• To send you notices about your orders, contracts, or transactions, including invoices and confirmations
• To notify you about changes to our Website, products, or services
• To carry out our obligations and enforce our rights arising from any contracts
• To improve our Website, products, and services through analytics and research
• To comply with applicable laws and regulatory requirements
• For any other purpose with your express consent

We may also use your information to contact you about our own products and services that may be of interest to you, including updates on our motor technology and industry developments. If you do not wish to receive such communications, you may opt out by emailing us at info@ecocipher.in.

Disclosure of Your Information

We may disclose aggregated, anonymised information about our users without restriction. We may disclose Personal Information or Usage Information that we collect or that you provide:

• To our group companies, subsidiaries, and affiliates for purposes consistent with this Privacy Policy
• To contractors, service providers, and other third parties we engage to support our business operations (such as IT service providers, logistics partners, and professional advisers), who are contractually bound to keep personal information confidential and use it only for specified purposes
• To a buyer or other successor in the event of a merger, acquisition, restructuring, or sale of some or all of our assets
• To third parties for marketing their products or services to you, only if you have consented to such disclosure; we do not share your financial information with third parties for marketing purposes
• To comply with any applicable law, regulation, legal process, or government request
• To enforce our Terms of Use or other agreements, including for billing and collection purposes
• To protect the rights, property, or safety of Ecocipher, our customers, or others

Data Security

We have implemented reasonable technical and organisational measures to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure, in line with applicable Indian law.

While we do our best to protect your personal information, no internet transmission is completely secure. We cannot guarantee the security of information transmitted to our Website, and any such transmission is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures on the Website.

Ecocipher shall not be responsible for any breach of security or for the actions of any third parties or events beyond our reasonable control, including acts of government, computer hacking, unauthorised access to data storage devices, or other similar events.

Your Choices

We provide the following mechanisms for you to control your information:

• Tracking technologies: You can configure your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect your ability to access certain features of our Website.
• Promotional communications: If you do not wish to receive promotional emails or other marketing communications from us, you may opt out at any time by emailing info@ecocipher.in.
• Data protection queries: If you are not satisfied with how we use your Personal Information, you may raise your concern in writing by emailing info@ecocipher.in.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Obtain a summary of the personal information we hold about you and how we process it
• Request correction, completion, or updating of inaccurate or incomplete personal information
• Request erasure of personal information that is no longer necessary for the purpose for which it was collected, unless we are required by law to retain it
• Withdraw your consent to our processing of your personal information
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
• Raise a grievance about how we handle your personal information

To exercise any of these rights, please write to us at info@ecocipher.in. We may need to verify your identity before acting on your request.

Use by Minors

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we can delete such information from our records.

Account Closure and Data Retention

If you request that we no longer use your information to provide services, please contact us using the details below. We may retain your information for as long as needed to provide you services, fulfil any orders, and comply with our legal obligations.

After that, your data may be anonymised and aggregated and retained solely for analytical purposes. Please note that withdrawal of consent may result in Ecocipher being unable to provide certain services to you.

Governing Law and Dispute Resolution

This Privacy Policy and all matters relating to our Website shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, and the rules made under them.

Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy, or the breach, termination, or invalidity thereof, shall be resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi, India, and the arbitrator’s decision shall be final and binding on both parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Modified" date at the top of this policy. You are responsible for periodically reviewing this policy to stay informed of any updates. Your continued use of the Website after the posting of changes constitutes your acceptance of those changes.

Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, any grievance or complaint regarding the processing of your personal information may be addressed to our Grievance Officer at:

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please write to us at:

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.